Case Studies

Case Studies

Launch of Rebranded Flagship Lifestyle Store

Launch of Rebranded Flagship Lifestyle Store

One of the leading family owned regional retailers wanted to launch a flagship lifestyle store with a different and unique identity.  As it was to be a new store front, we were able to begin with the floor plan with assigned locations and floors for each specialist area. Identify the…

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Values-led Managerial Development Program

Values-led Managerial Development Program

One of the leading hotel chains found that their service levels had dipped due to lack of staff motivation and lack of a robust progression and development program.  Our assignment included conducting a climate survey and a review of their current onboarding and progression process that was in place.  Upon…

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360 Degree Appraisal

360 Degree Appraisal

The senior management of a leading insurance company realized that there was a gap in the interrelationship amongst the senior management due to their operational engagements leaving minimal time for strategic outlook.  We did a situational audit of their overall structure and random survey of a couple of managers.  Our…

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Designing Values-led Competency Framework & Job Descriptions

Designing Values-led Competency Framework & Job Descriptions

A leading logistics company merged with a global partner and wanted to align their organizational structure with their parent group.  Our assignment was to begin with their values driven behaviors and the competency framework to design and deploy their organizational structure to meet the current dynamics of the market and…

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Job Evaluation & Role Fitment Assignment

Job Evaluation & Role Fitment Assignment

A leading luxury vehicle retailer decided as part of their overall growth strategy to identify their future talent to take stock of their people and their skills to create their talent pool.  Our assignment was to evaluate all thirty of their mid level managers who have been with them for…

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Employee Engagement Survey

Employee Engagement Survey

The client was a pioneer in manufacturing and marketing of school and office supplies.  They were experiencing a high attrition rate amongst the tenured staff members.  Our assignment was to determine the reasons for the high attrition and structure a methodology to align their people to execute the strategy. We…

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Designing a Values-led Organizational Performance Management System

Designing a Values-led Organizational Performance Management System

The client is an investment advisory service organization based on the Islamic Sharia principles.  As per the client’s five-year strategic plan, they wanted a phenomenal growth of becoming a LKR Billion business by the fifth year.  This growth required the right set of people aligned with their overall corporate strategy.…

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Restructuring the Distribution System to shorten the Delivery Times

Restructuring the Distribution System to shorten the Delivery Times

The client is a leading distributor of FMCG products and is a member of a large conglomerate.  The client was experiencing minimal growth in top line and market penetration, especially into the rural areas.  The project assigned to us was to relook at the distribution channel and restructure to ensure…

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Restructuring the Customer Experience Model for Improved Service Levels

Restructuring the Customer Experience Model for Improved Service Levels

The client was one of the leading non-banking financial services companies in Sri Lanka with a multitude of products on offer but their year on year top line increase was below industry level.  We did a research on their operations and a survey across a sample of customers.  The problem…

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Re-defining of Product Value Proposition

Re-defining of Product Value Proposition

The client was a leading mobile service provider.  They launched the broadband services to the local market following the market leader.  The client found the competition very high and the market penetration very low.  Our engagement was to identify the reason for the low penetration and find a solution for…

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