The client was a pioneer in manufacturing and marketing of school and office supplies. They were experiencing a high attrition rate amongst the tenured staff members. Our assignment was to determine the reasons for the high attrition and structure a methodology to align their people to execute the strategy.
We conducted a random survey and an audit of the current on-boarding, development and succession planning systems. The findings indicated a communication gap between the management and staff. We conducted an Employee Engagement Survey to determine the areas that worked well and the areas to be improved and the net promoter score. Also, we conducted a assessment of competencies of all senior staff members to determine their areas of strengths and weaknesses. The post assessment personal development plans with one to one discussions enabled them to look at their potential and the prospects for growth and development. Also the post Engagement Survey initiatives helped them to address the areas of concern by creating project teams to lead those initiatives to fruition. As of now the project is completed and the client engagement score is used to determine the organizational health and alignment of their people with the corporate strategy.